General Inquiries

For questions about features, pricing, billing, or account management, please contact our general support channel at [email protected].

To help us assist you promptly, include the following details in your email:

• Organization name and primary contact
• A concise description of your question or issue
• Relevant account or customer ID (if applicable)
• References to specific products, features, or URLs
• Any deadlines or business-critical timelines

Response expectations: Acknowledgment is provided within one business day, with a targeted substantive reply based on the complexity of the inquiry.

Developer Submissions

Developers seeking to publish apps or integrations on Ovihe should submit materials to the same address with a clear subject line: "Developer Submission: [App/Integration Name]".

Please include the following in your submission:

• App or integration name and a brief executive summary
• Supported platforms and technical prerequisites
• Security model, authentication method, and data handling notes
• API references, endpoints, data formats, and rate limits
• Documentation link and any sandbox/demo credentials (if applicable)
• Public repository or project page (GitHub, GitLab, etc.)
• Contact person and preferred communication channel

Review timeline: Our Developer Relations team typically completes an initial assessment within two to five business days. If additional information is required, we will reach out to the contact provided in your submission.

Response Times

• General inquiries: Acknowledgment within 1 business day; substantive replies typically within 2–4 business days, depending on complexity.
• Developer submissions: Acknowledgment within 1–2 business days; initial review within 2–5 business days; final decisions may take longer for complex integrations.
• Non-business days and holidays may extend timelines; we will notify you of any expected delays.

Office hours: Monday through Friday, 9:00 AM to 6:00 PM local time. Messages received outside these hours are addressed on the next business day.